Terms of Service

Last updated: 27 May 2026 Effective date: 27 May 2026

These Terms of Service ("Terms") govern your access to and use of the Aha mobile application and related services (collectively, the "Service") operated by Yunus Emre YOLDAŞ, Sole Proprietor (Şahıs Şirketi) ("we", "us", "Aha"), registered in the Republic of Türkiye under Tax ID 63046344392, with registered address at Bursa / Nilüfer, Görükle Mahallesi, Atatürk (490) Caddesi, Yerleşim Plaza, Cemre Teknik (the "Operator").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. About the Service

Aha is a digital platform that connects two categories of users:

• Seekers — individuals looking for short-term, gig, or service work.
• Offerers — individuals or businesses looking to hire someone for a job, gig, or service.

The Service allows users to create profiles, publish gigs and service requests, send and receive offers, exchange messages, rate completed work, and discover other users by profession, location, or proximity.

2. Our Role as Intermediary

Aha is solely a technical intermediary service provider within the meaning of Law No. 6563 on the Regulation of Electronic Commerce. Specifically:

• We are not a party to any agreement formed between a Seeker and an Offerer.
• We do not employ, supervise, vet, or guarantee any user.
• We do not process, hold, escrow, or transmit payments for the underlying job or service. Any payment for work performed is arranged directly between the users outside the Service.
• We do not verify the accuracy, legality, quality, safety, or completion of any job, offer, listing, profile, review, or message exchanged through the Service.
• We do not guarantee that any gig will be filled, that any offer will be accepted, or that any user will perform.

You are solely responsible for evaluating other users, negotiating terms, complying with applicable employment, tax, occupational health & safety, and licensing laws, and resolving any dispute arising from interactions with other users.

3. Eligibility

To use the Service you must:

• be at least 18 years old and have full legal capacity under Turkish law;
• not be barred from using the Service under any applicable law or by a prior decision of ours;
• if registering on behalf of a legal entity, be authorized to bind it.

We may, at any time, require proof of identity, age, or authority and suspend accounts that cannot satisfy that request.

4. Account Registration

You may register using your email address and password or via supported single sign-on providers (e.g., Google Sign-In). You must provide accurate, current, and complete information and keep it up to date.

You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately at emesissolutions@gmail.com if you suspect unauthorized use.

We may refuse, suspend, or terminate any account at our sole discretion, including (without limitation) for breach of these Terms, suspected fraud, abusive behavior, prolonged inactivity, or where required by law or court order.

5. User Content

"User Content" means any content you submit to the Service, including profile information, gig listings, service requests, offers, photographs, messages, and reviews.

Ownership. You retain all rights in your User Content.

License to us. You grant Aha a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt (for technical purposes such as resizing or format conversion), publish within the Service, and transmit your User Content solely to the extent necessary to operate, promote, and improve the Service. This license ends when you delete the content or your account, except where retention is required by law or for backup/audit purposes for a limited period.

Your warranties. You represent and warrant that your User Content:

• is yours or you have all necessary rights to submit it;
• does not infringe any third-party intellectual property, privacy, or other right;
• is accurate and not misleading;
• complies with these Terms and applicable law.

6. Acceptable Use

You agree not to use the Service to:

• post content that is illegal, fraudulent, defamatory, obscene, harassing, hateful, discriminatory, or that incites violence;
• post sexual services, weapons, illegal drugs, counterfeit goods, or any service prohibited by Turkish law;
• impersonate another person or misrepresent your affiliation;
• collect, harvest, or scrape other users' data;
• interfere with, overload, or attempt to gain unauthorized access to the Service or its underlying infrastructure;
• circumvent payment, ranking, broadcast, or rate-limiting mechanisms;
• use the Service to contact users for purposes unrelated to legitimate gig matching (e.g., unsolicited commercial messaging, MLM, phishing);
• post personal contact information of third parties without consent;
• post job listings that violate labor law (e.g., child labor, discriminatory hiring criteria, illegal working conditions).

We may, without prior notice, remove any content and suspend or terminate any account that we reasonably believe violates this section.

7. Reviews and Ratings

Users may leave reviews and ratings about other users following a completed interaction. Reviews must reflect genuine experience and comply with Section 6. We do not pre-moderate reviews but reserve the right to remove reviews that violate these Terms or applicable law. We do not arbitrate disputes between users about the truthfulness of reviews.

8. Paid Features

The Service is free to install and use for core functions. Certain features — including broadcasts (paid promotion of a gig), credit packs, and subscription plans — are available for purchase.

Merchant of record. All purchases are processed through the Apple App Store or Google Play Store (as applicable), with billing handled by RevenueCat as our subscription management partner. The store you purchased through is the merchant of record. Refund, cancellation, and renewal terms of the respective store apply in addition to these Terms.

Subscriptions auto-renew at the end of each billing period unless canceled at least 24 hours before renewal through your store account. You can manage subscriptions in your device's account settings.

Credits purchased as one-time packs are non-refundable once consumed and have no cash value.

Right of withdrawal (Distance Contracts Regulation). For digital content delivered immediately (e.g., credits and subscription access), and in accordance with Article 15(1)(ğ) of the Distance Contracts Regulation, you expressly acknowledge that your right of withdrawal expires once delivery of the digital content begins, which occurs immediately upon successful purchase confirmation. For refund requests for technical failures, contact us at emesissolutions@gmail.com within 14 days.

Price changes. We may change prices for paid features. Changes do not affect already-purchased subscriptions until the next renewal. We will notify you in-app or by email before the next renewal.

9. Location Data

The Service uses your device's location data to surface nearby gigs and to enable proximity-based features. This includes:

• Foreground location, requested only while you are using a location-aware feature;
• Background location, used only if you explicitly grant the corresponding permission, to keep nearby-gig and live-location features working when the app is not in the foreground.

You may revoke either permission at any time through your device settings. Doing so may disable certain features.

Details of how we process location data are described in our Privacy Notice.

10. Notifications

Push notifications are off by default and require your explicit consent at the device level. You may turn off notifications at any time from device settings or from the in-app notification settings page. Commercial electronic messages (campaigns, offers) are sent only with your separate, prior consent, in compliance with Law No. 6563 and applicable ETK / IYS rules.

11. Intellectual Property

The Service, including its name, logo, design, software, source code, databases, and all related materials (excluding User Content), is owned by the Operator or its licensors and is protected by Turkish and international intellectual property laws. Nothing in these Terms transfers any such rights to you. You receive only a limited, personal, non-transferable, revocable license to use the Service as intended.

12. Suspension and Termination

You may stop using and delete your account at any time from the in-app settings, or by emailing emesissolutions@gmail.com. Account deletion will remove your profile from the Service and end this Agreement, subject to retention obligations imposed by law (e.g., tax, KVKK).

No refund on deletion. Account deletion (whether initiated by you or as a result of termination by us under this Section) does not entitle you to any refund, pro-rata reimbursement, or credit for: (a) unused portions of any subscription period, (b) unused or unconsumed credit packs, (c) unused broadcasts, or (d) any other paid feature already activated on your account. Any active subscription must additionally be canceled through your Apple App Store or Google Play account; deleting your Aha account does not cancel store-level billing.

We may suspend or terminate your access immediately if you breach these Terms, if your use poses risk to the Service or to other users, or if required by law. On termination, the licenses granted to us in Section 5 survive only to the extent necessary for backups, legal compliance, and the defense of legal claims.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We make no warranty that the Service will be uninterrupted, error-free, secure, or that any specific result will be achieved. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We are not responsible for: (a) the conduct, identity, qualifications, performance, or non-performance of any user; (b) the legality, safety, or quality of any gig or service arranged through the Service; (c) any loss, injury, dispute, claim, or damage arising from interactions between users.

14. Limitation of Liability

To the maximum extent permitted by Turkish law, the Operator's total aggregate liability arising out of or in connection with the Service is limited to the total amount you paid to us through the Service in the twelve (12) months preceding the event giving rise to the claim, or TRY 1,000, whichever is greater.

We are not liable for indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or goodwill.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or harm to natural persons under mandatory consumer protection rules.

15. Indemnification

You agree to indemnify and hold the Operator harmless from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from (a) your User Content, (b) your breach of these Terms or applicable law, or (c) your interactions with any other user, including any dispute over work performed or payment owed.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced at least 30 days in advance via in-app notice or email. If you continue to use the Service after the effective date of the updated Terms, you are deemed to have accepted them. If you do not accept them, your remedy is to stop using the Service and delete your account.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye, without regard to its conflict-of-laws principles.

For users who qualify as consumers under Law No. 6502 on the Protection of Consumers, any dispute may be brought before the competent Consumer Arbitration Committee (Tüketici Hakem Heyeti) or Consumer Court (Tüketici Mahkemesi) in your place of residence or the Operator's place of business, in accordance with the monetary thresholds determined annually by the Ministry of Trade.

For all other disputes, the courts and enforcement offices of Istanbul (Çağlayan), Türkiye shall have exclusive jurisdiction.

18. Miscellaneous

• Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a transfer of our business.
• Notices. We will give you notices via in-app message, your registered email, or by posting on the website. Notices to us must be sent to emesissolutions@gmail.com.
• Language. These Terms are issued in English and Turkish. In case of conflict, the Turkish version prevails for users resident in Türkiye.
• Reporting and blocking. You can report objectionable content and block any user directly from the in-app profile, listing, message, or review screen. We aim to act on reports within 24 hours, in line with App Store and Google Play user-generated content requirements. Blocked users cannot contact you, see your active listings, or appear in your search results.
• Force majeure. Neither party is liable for any failure or delay caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, government action, internet or power outages, or failures of upstream providers (Supabase, Firebase, RevenueCat, Apple, Google).
• App Store / Google Play users. If you obtained the Service through the Apple App Store, you acknowledge that these Terms are concluded between you and the Operator only, not Apple. Apple has no obligation to provide maintenance or support for the Service, and you may use the Service only on Apple-branded devices in accordance with Apple's Media Services Terms. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. The equivalent applies to Google Play and Google LLC.
• Communications. User-to-user messages are routed through the Service and may be reviewed only as needed to investigate a report, comply with law, or enforce these Terms. We do not warrant the confidentiality of any message against compelled disclosure.
• Provider tax and licensing. If you offer paid services via the Service, you are solely responsible for declaring income, paying applicable taxes (VAT, income tax, social security), and holding any professional license, occupational permit, or insurance required by Turkish law to perform that service.

19. Contact

Yunus Emre YOLDAŞ (Sole Proprietor / Şahıs Şirketi) Tax ID: 63046344392 Address: Bursa / Nilüfer, Görükle Mahallesi, Atatürk (490) Caddesi, Yerleşim Plaza, Cemre Teknik Email: emesissolutions@gmail.com

These Terms are a template. They must be reviewed by a qualified Turkish lawyer before being relied upon. A separate KVKK Aydınlatma Metni (Privacy Notice) and explicit-consent flows (Açık Rıza) for location, push notifications, and cross-border data transfer to Supabase / Firebase / RevenueCat are also required and are NOT covered by this document.